PRIVACY POLICY
Powernex (Pty) Ltd
1. INTRODUCTION
Powernex (Pty) Ltd (“Powernex”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communication channels.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect and process the following personal information:
2.1 Information you provide directly:
- Full name
- Email address
- Phone / WhatsApp number
- Company or organisation name
- Job title / role
- Country and location
- Enquiry or message content
- Industry or sector preferences
2.2 Information collected automatically:
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent, navigation behaviour)
- Cookies and tracking data (see Section 9)
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- To respond to enquiries and requests
- To provide information about our services and capabilities
- To send insights, updates, and marketing communications (where consent is provided)
- To manage business relationships and partnerships
- To improve website performance and user experience
- To analyse market engagement and interest areas
- To comply with legal and regulatory obligations
4. LEGAL BASIS FOR PROCESSING
We process personal information under the following lawful bases:
- Consent (e.g. newsletter subscriptions and marketing communications)
- Contractual necessity (e.g. responding to enquiries or service requests)
- Legitimate interests (e.g. improving services, business development, analytics)
- Legal obligations (where required by law)
5. SHARING OF INFORMATION
We do not sell your personal information.
We may share your information with:
- Trusted service providers (e.g. hosting, email, CRM systems)
- Business partners involved in fulfilling enquiries or projects
- Logistics, supplier, or operational partners where relevant to your request
- Legal or regulatory authorities if required by law
All third parties are required to protect your information in accordance with POPIA.
6. INTERNATIONAL DATA TRANSFERS
As Powernex operates across African and international markets, your information may be transferred and stored outside South Africa.
Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal, accounting, or reporting requirements
- Maintain legitimate business records and relationships
When no longer required, personal information will be securely deleted or anonymised.
8. YOUR RIGHTS UNDER POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (where legally permissible)
- Withdraw consent for marketing communications at any time
- Object to processing of your personal information
To exercise these rights, contact us using the details in Section 11.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse user behaviour and traffic patterns
- Enhance user experience
You can adjust your browser settings to refuse cookies, although this may affect website functionality.
10. SECURITY OF YOUR INFORMATION
We take reasonable technical and organisational measures to protect your personal information, including:
- Secure servers and encrypted systems where applicable
- Access control restrictions
- Regular monitoring and system updates
However, no online transmission is completely secure, and we cannot guarantee absolute security.
11. CONTACT INFORMATION
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
Powernex (Pty) Ltd
Email: info@powernex.co.za
Phone: +27 66 254 8979
Website: www.powernex.co.za
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: [Insert Date]